About

The practice covered by the North Durham Clinical Commissioning Group.

North Durham Clinical Commissioning Group is responsible for planning, designing and paying for a range of local NHS services.

These services include planned and emergency hospital care, rehabilitation, most community services and mental health and learning disability services. To find out more about clinical commissioning and how you can be involved, go to the website, www.northdurhamccg.nhs.uk/

Our Service Standards

Our aim is to ensure that:

  1.  A patient will be able to obtain a routine appointment with a Health Care Professional (a Nurse or Doctor depending on who is available) on the first normal working day (Monday to Friday inclusive) after the request for an appointment is made.
  2. A patient will be able to obtain a routine appointment with a Doctor on the second normal working day (Monday to Friday inclusive) after the request for an appointment is made
  3. Anyone requesting an urgent appointment will be seen by a Doctor on the day the request is made.
  4. Anyone requesting an urgent appointment for a child will be seen by a Doctor during the next available surgery session.
  5. Where one of our Doctors decides that the opinion of a Specialist is needed in respect of of a patient, the letter asking for the opinion of the specialist will be sent within three working days for routine appointments and within 24 hours for urgent appointments.
  6. Repeat prescriptions will be ready for collection 24 hours after they are requested.
  7. Patients on long term medication will be given an appointment to discuss their long term treatment at least annually.
  8. A Doctor or Nurse is available to talk to patients on the telephone at certain times i.e. from 11:00 to 11:30, from 13:30 to 14:00 and from 17:00 to 17:30. Outside of these times a Doctor will return a patient’s call as soon as possible.

Please see our Patient information leaflet