Based on the performance data from April, May and June 2026
Calls managed
Month | Incoming | Outgoing | Total |
April | 4,584 | 3,213 | 7,797 |
May | 4,408 | 3,173 | 7,581 |
June | 4,357 | 3,342 | 7,699 |
Quarterly Total
23,077 Calls Managed
Key Message
Demand remained consistently high with over 23,000 patient calls managed across the quarter.
System Connects
Month | Total |
April | 1,149 |
May | 1,093 |
June | 1,114 |
Quarterly Total
3,356 System Connect Requests
Key Message
More than 3,300 patients successfully accessed services through System Connect, helping patients reach the right care at the right time.
Missed Appointments
Month | Nurse Team | GP / ANP / Pharmacist | Total |
April | 92 | 21 | 109 |
May | 91 | 26 | 117 |
June | 110 | 28 | 138 |
Quarterly Total
364 Missed Appointments
Breakdown
Nurse Team: 293 missed appointments
GP / ANP / Pharmacist: 75 missed appointments
Quarterly Highlights
April
Highest System Connect activity
- 7,797 calls managed
- 1,149 System Connect requests
- 109 missed appointments
May
Lowest call demand
- 7,581 calls managed
- 1,093 System Connect requests
- 117 missed appointments
June
Highest missed appointments
- 7,699 calls managed
- 1,114 System Connect requests
- 138 missed appointments
