128 patients did not attend their scheduled appointment in December which is a total of 33.5 hours of wasted clinical time.
GP, Advanced nurse practitioner & Pharmacist appointments
Patients who did not attend 38 Which equates to 9 hours of clinical time wasted / 54 appointments wasted.
Nursing Appointments
Patients who did not attend 90 Which equates to 24.5 hours of clinical time wasted / 147 appointments wasted.
Total number of systems connects submitted by patients
System connects Total number 1,221 1,221 System Connects were submitted into the surgery for the GP team to triage this includes, new and existing medical issues, medication queries, test results, admin requests, miscellaneous ect.
Incoming and outgoing telephone calls
The Surgery received a total of 4,015 incoming telephone calls into the reception team, and a total of 3,353 outbound calls.
Please may we remind all patients that if they are unable to attend their appointment to cancel their appointment so this may be offered to another patient in need.
