We have a formal complaints system in the Practice. Complaints can be made by letter, by telephone or in person, to any member of the Practice Team and it will be dealt with by the Practice Manager unless, of course, she is the subject of the complaint in which case another senior member of staff will deal with it.
The person dealing with the complaint will provide a written reply within a reasonable timescale. If a patient is dissatisfied with the Practice’s response to a complaint, he/she has the right to contact the Parliamentary and Health Service Ombudsman (PHSO) and ask for a review of the complaint. You can write to the Ombudsman at Millbank Tower, Millbank, London, SW1P 4QP.