Appointments can be booked by telephoning the surgery, visiting the surgery in person or online.
If you wish to see a particular doctor/nurse please do not hesitate to say so and you will be offered an appointment as soon as possible.
Appointments on a Monday and Tuesday
Whilst the demand for an appointment with a doctor is high throughout the week, it is particularly high on Mondays and Tuesdays.
Experience has shown that the only way to make sure that patients can contact the Surgery on these days and have a reasonable prospect of making an appointment for the day in question is to make sure that there is a limit placed on the number of appointments for these days which can be booked in advance.
As a result we block a number of appointments for these days and only make them available for booking at the beginning of the morning/afternoon of the day in question.
We keep this situation under constant review and regularly fine tune the arrangement.
If you find that you don’t need an appointment you have already made, or if circumstances prevent you from keeping it, please let us know that we can offer the appointment to someone else.
A Doctor or Nurse is available to talk to patients on the telephone at certain times i.e. from 11:00 to 11:30, from 1:30 to 2:00 and from 5:00 to 5:30. Outside of these times a Doctor will return a patient’s call as soon as possible.
Out of hours
Outside of normal working hours we have a system to deal with emergencies which cannot wait until the next working day.
The telephone number to be used for out of hours emergencies will be given whenever you telephone the Surgery outside of normal working hours.
We can run the Practice most efficiently when patients are seen at the Surgery. In view of this please think carefully about whether you really need a home visit or whether you can arrange to get to the Surgery.
If you decide that you need a home visit please make the request as early in the morning as possible. Preferably before 10:30 am.